Shipping Policy

Thank you for choosing copperstatelift.shop. We are committed to ensuring a seamless shopping experience for our valued customers. Please review our shipping policy below:

Order Processing

  • Processing Time: Orders are processed within 4-12 business days after placement. Processing times may vary during peak seasons.

Shipping Methods

  • Shipping Fleet: We proudly ship with our own fleet of trucks directly to your location.

  • Additional Charges: Extra charges may apply for specific delivery conditions, including limited access areas, rural locations, and farmland deliveries. Please refer to our customer service for detailed information.

Delivery Time

  • Delivery Time: Delivery times may vary based on the selected shipping method (Standard Shipping / Express Shipping).

Free Local Terminal Pick-Up

  • Local Pick-Up: Take advantage of our free local terminal pick-up service. Buyers can opt for pick-up from our trucking company’s local terminal at no additional charge.

Taxes

  • Taxes: All applicable taxes are included in the prices of our items.

Tracking Information

  • Tracking Number: After processing your order, you will receive a tracking number via email.

  • Order Tracking: Utilize our “Track My Order” section in our live chat for real-time updates. Alternatively, you can email us with your order information to receive status updates.

General Rules and Regulations

  • Customer Communication: Please provide accurate contact information during checkout for smooth communication regarding your order and delivery.

  • Delivery Address: Ensure the accuracy and completeness of the delivery address to avoid any shipping delays.

  • Signature Requirement: Some deliveries may require a signature upon receipt for added security.

  • FTC Compliance: We adhere to the guidelines set forth by the Federal Trade Commission (FTC) to protect your rights as a consumer.

Freight Shipping

For larger and heavier items that exceed regular postal carrier capacity, we use freight carriers. Freight shipments are delivered to your curb; the driver is not responsible for moving items indoors or to specific locations. Have assistance available for handling heavy or bulky items if needed. Delays may occur due to factors beyond our control, and we cannot guarantee precise delivery times.

Changing Address

If you need to modify the delivery address after your order has been processed or shipped, we will make every effort to accommodate this change. However, please anticipate potential delays and additional charges. The customer is liable for any extra costs associated with address adjustments.

Shipping Times

Shipping times are estimates and not guaranteed. If you decide to cancel an order due to a shipment not meeting the estimated timeframe, you are responsible for associated shipping charges, fees, and any other costs related to the order. Chargebacks due to shipping delays will result in criminal liability for theft.

How to Prepare for Delivery

Upon arrival, inspect the packaging. If damage is observed, note it when signing for delivery. Report damage with photos of the damage, box, SKU, and description to support@copperstatelift.shop within 24 hours of arrival. Failure to report damage within this period will result in denial of returns.

Damaged Items

Inspect delivered products for damage or defects and notify us via email within 5 business days. If reported on time, options such as replacement parts, discounts, or a refund/replacement will be provided. Claims reported after 5 business days will not be accepted.

Missing Items

Report missing items within 5 business days by contacting us at support@copperstatelift.shop. Mark the delivery receipt as “missing” and notify the driver of the shortage before signing. Claims for missing items reported after 5 business days will be rejected.

Stolen Packages

We are not responsible for stolen packages. If your shipment is marked as “delivered,” you must file a claim with the carrier.

For any shipping-related inquiries, our dedicated customer service team is available to assist you. Contact us at contact@copperstatelift.shop or call +1 520 704 9039.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THE SITE.